WHY TICKETS UNPLUGGED?

Tickets Unplugged technical support is staffed to handle and immediately solve any issue that may arise from "how-to" questions troubleshooting requests. If you ask our clients about their experience with Tickets Unplugged technical support, they will invariably say that we are the most efficient tech support team of any ticketing system they have ever worked with. Here is why…

  • Our clients and their patrons are always covered with tech support available 24 hours/day, 7 days/week.
  • Our technical support staff is in-house and not contracted out. They are employed and trained by Tickets Unplugged in order to ensure maximum quality control
  • Our tech support staff consists mainly of experienced software testers who continuously test the system whenever they are not taking technical support calls. The benefits to our clients are two-fold:
    • Our support staff is constantly seeking ways to make a great ticketing system even greater by suggesting adjustments to augment user friendliness and troubleshoot any potential issues before they surface
    • Our support staff is so intimately familiar with the system that they do not require the support of a script or knowledge database, which means that problems are resolved more efficiently and effectively.
  • We have senior developers dedicated to tech support at all times to ensure that complex troubleshooting issues requiring escalation are addressed and resolved without delay.
  • Tech support is available at all times by phone, live online chat, and email.
  • Our tech support staff is able to service all handheld ticket scan devices and kiosks without on-site assistance by securely patching into them from a remote location.
YOUR SUCCESS IS OUR SUCCESS! We want to make it simple and cost effective for you to market your events. For a low flat monthly fee1, you can easily manage digital campaigns with little effort and without the need for an expensive marketing firm or digital media expert.